Privacy Policy

At Nurture Path Healthcare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request care support, apply for a role, or use our services.

This policy applies to Nurture Path Healthcare, based at Office 507, Regus Manchester, St James Tower, 7 Charlotte Street, Manchester, M1 4DZ, United Kingdom.

Who We Are

Nurture Path Healthcare provides home care, supported living, live-in care, and healthcare recruitment services. We may collect and process personal information from individuals looking for care, family members, job applicants, care professionals, healthcare providers, and website visitors.

Contact Details

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us using the details below:

Phone: 0161 660 8555

Address: Office 507, Regus Manchester, St James Tower, 7 Charlotte Street, Manchester, M1 4DZ, United Kingdom

Information We May Collect

We may collect personal information when you complete a contact form, apply for a job, request care support, call us, email us, or interact with our website.

Personal Information

This may include your name, phone number, email address, home address, preferred contact method, and any information you choose to share with us.

Care-Related Information

If you contact us about care services, we may collect information about your care needs, support requirements, health conditions, daily routines, living arrangements, emergency contacts, and preferences. This information helps us understand the type of support required.

Recruitment Information

If you apply for a role with us, we may collect your CV, employment history, qualifications, training records, references, right-to-work information, DBS-related details where required, and other information relevant to your application.

Website Information

When you visit our website, we may collect basic technical information such as your IP address, browser type, device type, pages visited, and how you interact with the website. This helps us improve website performance and user experience.

How We Use Your Information

We only use your personal information when we have a valid reason to do so. The information we collect may be used for the following purposes:

To Respond to Enquiries

We use your contact details and enquiry information to respond to your questions, provide information about our services, and communicate with you about your request.

To Provide Care Services

Where you request care support, we may use your information to assess your needs, prepare care plans, arrange suitable support, manage ongoing care, and communicate with family members or authorised representatives where appropriate.

To Manage Recruitment

For job applicants and care professionals, we use personal information to review applications, assess suitability, arrange interviews, carry out checks where required, and manage the recruitment process.

To Improve Our Website and Services

We may use website and enquiry data to improve our website, understand service demand, improve communication, and make our services more accessible and helpful.

To Meet Legal and Regulatory Duties

We may process certain information where required to comply with legal, safeguarding, employment, health and safety, or regulatory obligations.

Our Lawful Basis for Processing Data

We process personal information under the lawful bases allowed by UK data protection law. The lawful basis may depend on the reason we are using your information.

Consent

We may rely on your consent when you choose to submit information through a form, agree to receive certain communications, or provide information for a specific purpose.

Contract

We may process your data when it is necessary to provide a service you have requested or to take steps before entering into a service agreement or employment arrangement.

Legal Obligation

We may process information where we are required to do so by law, such as employment checks, safeguarding requirements, or record-keeping duties.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, such as responding to enquiries, improving our services, managing communications, and protecting our organisation.

Special Category Data

Some care-related or health-related information may be classed as special category data. This type of information is handled with extra care and only used where necessary for providing care, safeguarding, employment, legal, or health-related purposes.

Who We May Share Your Information With

We do not sell your personal information. However, we may share your information where necessary to provide our services, manage recruitment, meet legal duties, or protect people’s safety.

Service Providers

We may share limited information with trusted service providers who help us operate our website, manage communications, process applications, or deliver business support.

Healthcare and Care Professionals

Where care support is being arranged, relevant information may be shared with care staff, healthcare professionals, family members, representatives, or other authorised parties involved in the person’s care.

Legal or Regulatory Bodies

We may share information with regulators, local authorities, safeguarding teams, law enforcement, or other official bodies where required by law or necessary to protect someone’s wellbeing.

How We Store and Protect Your Information

We take reasonable steps to keep personal information safe, secure, and protected from unauthorised access, loss, misuse, or disclosure.

Security Measures

We use appropriate organisational and technical measures to protect personal data. Access to personal information is limited to people who need it for legitimate work purposes.

Data Retention

We only keep personal information for as long as necessary for the purpose it was collected, including for care records, recruitment records, legal obligations, complaints, safeguarding, and business administration.

Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These rights may apply depending on the type of data and the reason it is being processed.

Right of Access

You can ask for a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct information that is inaccurate or incomplete.

Right to Erasure

You can ask us to delete your personal information in certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your personal information in certain situations.

Right to Object

You can object to certain types of processing, including processing based on legitimate interests.

Right to Withdraw Consent

Where we rely on consent, you can withdraw your consent at any time.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, understand website usage, and support a better browsing experience.

Essential Cookies

Some cookies may be necessary for the website to function correctly and cannot always be switched off.

Analytics and Performance Cookies

We may use analytics cookies to understand how visitors use our website, which pages are viewed, and how we can improve the site. Where required, these cookies will only be used with your consent.

Managing Cookies

You can manage or block cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before sharing personal information.

Children’s Privacy

Our website and services are not intended to collect information directly from children without appropriate consent or authorisation. If care support involves a child or young person, information will be handled carefully and only where appropriate for care, safeguarding, legal, or service-related purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. The updated version will be published on this website.

How to Make a Complaint

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office, the UK regulator for data protection matters.